Privacy Policy

CapeOnn ("CapeOnn", "we", "us", or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how CapeOnn collects, uses, stores, protects, and otherwise processes personal information when you visit our website, communicate with us, request our services, use our digital services, or otherwise interact with us.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About CapeOnn

CapeOnn is a technology and digital services company providing web development, software development, digital solutions, marketing-related services, and other technology services.

CapeOnn operates from Tamil Nadu, India.

2. Information We Collect

Depending on how you interact with CapeOnn, we may collect information such as:

Information you provide directly

This may include:

• Name
• Business or company name
• Email address
• Telephone or mobile number
• WhatsApp contact details
• Job title or professional information
• Billing or business information
• Information submitted through contact forms
• Project requirements and communications
• Information provided when requesting quotations or services
• Information contained in messages, emails, or other correspondence

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic information derived from technical data
• Pages visited
• Referring pages
• Date and time of access
• Website interaction information
• Technical logs and security information

3. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including:

• Responding to enquiries
• Providing requested services
• Preparing quotations and proposals
• Communicating with customers and prospective customers
• Managing projects and customer relationships
• Providing customer support
• Processing transactions where applicable
• Maintaining business records
• Improving our website and services
• Understanding website usage and performance
• Maintaining website and information security
• Detecting, preventing, and investigating fraud, abuse, or security incidents
• Sending relevant business communications
• Conducting business development and outreach in accordance with applicable laws
• Complying with legal and regulatory obligations

We aim to collect and use information only to the extent reasonably necessary for the relevant purpose.

4. Legal Basis and Consent

Where applicable law requires consent for processing personal information, CapeOnn will seek consent in an appropriate manner.

Where processing is permitted on another lawful basis, CapeOnn may process information without relying on consent where permitted by applicable law.

Where consent is the basis for processing, you may withdraw that consent subject to applicable legal requirements and consequences.

Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.

5. Business Communications

CapeOnn may communicate with existing customers, prospective customers, business contacts, and organisations regarding our services.

This may include:

• Service-related emails
• Quotations and proposals
• Project communications
• Customer support communications
• Business announcements
• Relevant marketing communications
• Business development outreach

We aim to conduct such communications responsibly and to avoid unnecessary or excessive communications.

Where applicable, recipients may request that CapeOnn stop sending marketing or outreach communications.

6. Email Engagement and Tracking

Certain emails sent by CapeOnn may contain technologies that allow us to determine whether an email has been delivered, opened, or interacted with, such as link-click information.

We may use this information to:

• Understand whether business communications are being received
• Improve the relevance and effectiveness of communications
• Identify engagement with communications
• Manage follow-up communications
• Maintain communication records
• Improve our outreach processes

Where tracking technologies are used, we seek to use the information for legitimate business and communication-management purposes and to comply with applicable privacy and electronic communications requirements.

You may contact us if you wish to opt out of future marketing or outreach communications.

7. Cookies and Similar Technologies

CapeOnn may use cookies and similar technologies to operate, secure, analyse, and improve our website.

For more information, please see our Cookie Policy.

8. Service Providers and Data Processors

CapeOnn may use trusted third-party service providers to support our business operations.

These may include providers for:

• Website hosting
• Email delivery
• Email communication
• Analytics
• Website security
• Customer communication
• Cloud or technical infrastructure
• Payment processing, where applicable
• Business administration

Where third parties process information on our behalf, we seek to use appropriate contractual, technical, and organisational measures to protect personal information.

9. Data Security

CapeOnn takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

Depending on the nature of the information and service involved, security measures may include:

• Access controls
• Authentication mechanisms
• Password protection
• Secure server configuration
• Encryption or encrypted transmission where appropriate
• Database access restrictions
• Backup procedures
• Monitoring and logging
• Software and infrastructure updates
• Internal access controls
• Data minimisation
• Administrative and organisational safeguards

No method of transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including contractual, operational, accounting, legal, security, and legitimate business purposes.

Retention periods may vary depending on:

• The nature of the information
• The purpose of processing
• Our relationship with you
• Legal or regulatory requirements
• Dispute-resolution requirements
• Security and fraud-prevention requirements

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it where appropriate.

11. International Processing

Some service providers used by CapeOnn may process information from locations outside India.

Where personal information is transferred or processed internationally, CapeOnn will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate safeguards.

12. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including rights to:

• Request information regarding processing
• Request access to personal information
• Request correction of inaccurate information
• Request deletion or erasure where legally applicable
• Withdraw consent where consent is the applicable basis
• Request cessation of certain communications
• Raise a complaint or privacy concern

Requests may be submitted using the contact details provided below.

CapeOnn may need to verify the identity of the requester before processing certain requests.

13. Children's Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly seek to collect personal information from children except where permitted and appropriately authorised under applicable law.

14. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

CapeOnn does not control the privacy practices of third-party websites. Users should review the privacy policies of those third parties before providing personal information.

15. Changes to This Privacy Policy

CapeOnn may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with the revised "Last Updated" date.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding privacy or personal information, please contact us:

We will review privacy-related enquiries and respond within a reasonable period, subject to applicable law and the nature of the request.